The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
Many organisations want AI to improve productivity, but struggle to connect technology investments to real-world outcomes. This customer story shows how The Salvation Army UK and Ireland modernised employee workflows with Microsoft 365 Copilot to help staff spend less time on manual work and more time supporting communities. Read this story to get a practical example of how Copilot can streamline everyday tasks at scale while supporting mission-driven goals. When you're ready, connect with Brightside IT to talk about applying similar approaches in their own environment.
How does Microsoft 365 Copilot help The Salvation Army?
Microsoft 365 Copilot helps The Salvation Army by simplifying tasks and reducing the time spent on administrative work. It unifies systems, making information easier to find and use, which saves staff hours per task. This allows employees to focus more on their core mission of serving communities.
What challenges did The Salvation Army face before adopting Copilot?
Before adopting Copilot, The Salvation Army faced challenges such as scattered data and overwhelming administrative tasks. Staff struggled with information overload and often turned to nearly 200 shadow AI tools to manage their workload, which introduced risks to data integrity and compliance.
How has Copilot changed the work experience for employees?
The introduction of Copilot has reshaped the daily work experience for employees by providing practical support during heavy workloads. Staff have reported significant time savings, improved clarity in their tasks, and enhanced collaboration across teams, allowing them to focus more on their mission-driven work.
The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
published by Brightside IT
At Brightside IT, we combine the power of technology with personalized human interaction to provide effective and personable solutions. Our range of services includes IT support to minimize downtime, hardware upgrades for optimal performance, server migrations to the cloud, security reviews, IT hardware provision, and application development. With a goal to help small and medium businesses succeed, we ensure reliable IT procurement, infrastructure, networks, and security solutions, empowering clients to thrive in today's digital landscape.
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